Hurricane Ike….Part 5
So the saga continues. I bet you guys thought I forgot I have a blog, no we have just been a little crazy. If we were not fighting with insurance, bank, or mortgage company, we were just trying to get on the list to get started. So five days after the hurricane the people that were going to dry out the house and fix things was able to show up to dry out the house. They setup several humidifiers and blowers to dry stuff out. They also took more of Michael’s room ceiling out to help with the drying process. The process took 3 days to dry out and then they would access the damage to see what all needed to be done. We found out that we had more damage than what we thought. The winds were so strong it caused several stress cracks in the walls and ceiling. So they are going to have to do repairs in almost every room. The only rooms that did not have damage is the boy’s bathroom, kitchen, and utility room. Once we finally got power we found out that our breaker box got hit by lightning. So this caused damage to our air conditioners as well so we got to replace both units. After about 8 days the insurance adjuster finally showed up. They stated that it would only take three days to get someone to our house but I kind of figured that it was going to take longer. The insurance adjuster said that would take about a day for her to get the report in and then would take a week to get our check. As has been the case on everything it took a week for her to get the report in and another week just to get our check. We then decided to open another checking account at our bank so we could keep the money separate from our personal account. So I go to put one of the checks in and they stated was going to have an 11 day hold on the check. So not to have to type this again here is the letter that I ended up sending to my bank because it was like everything else messed up:
I would like to file a complaint on the bank. We recently have gone through hurricane Ike and have sustained damage to our home. I went into the branch with a check from our insurance. I was told that there would be an 11 day hold on the check. We are trying to put our lives back together and need to pay contractors to rebuild our house. The person at the branch stated that she would call and verify funds and remove the hold after 2 days. She asked for the best number to get a hold of me and I gave her my cell. She stated that she would call me in 2 days at noon at the number I provided. I did not receive a call so I called the branch at 12:30, giving her the benefit of the doubt she was busy. I was told she had gone to lunch. I then called back at 2:30 and she stated that she would talk to her branch managersince she was not able to verify funds. I waited until 4:30 and did not recieve a call back and headed to the branch. When I arrived at 5:00 she had not talked to the branch manager and also the number she stated she called was our main number in the account. The main number in the account is our home phone and I did not show on caller ID or a voice mail had been left. She then stated that the branch manager would remove the hold on Fridayafter they verify funds. I stated I needed to remove it today due to I have contractors I need to pay. I talked with the branch manager and he states that he would take care of the issue and would call me on Thursdayat noon. He did release 6000 so I could pay the contractors something. I called branch manager at 12:30 on Thursday and was told he had left the office as well. So this would be the 2nd time I have not received a call from the bank when promised. The branch manager stated that he was waiting on a contact to be able to verify funds. He stated he would call me back. He called me and stated that he was unable to get a hold of anyone and would check on this for Friday. He stated that would call our insurance company. I stated that I checked with our insurance company and they show that the check has cleared their account. The branch manager stated that he did not know what cleared meant on our insurance account. I have been working in the backing industry for over 10 years and cleared has always meant the item has been paid. I tried to go to the bank where the insurance check was drawn from but the bank was already closed. I then went to my bank at 5:10 and was told the branch manager has already left for the day, so yet again my issue has not been resolved. I plan to call our local news station if I am not able to get this issue resolved tomorrow. I am not trying to make threats I am just not getting things done.
So as you can tell this was not fun, but at least my email did not fall on deaf ears. My issue was resolved the next morning. This ordeal caused a lot of frustration so I decided to move to another bank, which has been ver helpful. So due to the amount of damage we had another check that had to be sent to our mortgage company to setup a draw schedule. So on the 14th of October I overnight the check to the mortgage company so we can get thing rolling. I call them on the 15th and they stated that they had received the check and the documents. I asked if there was anything else and she stated that she needed completion affidavit and copy of insurance summary of damage. I stated that the completion affidavit is not sent until is done and the insurance summary was not needed per the letter we got. She reviewed and confirmed that I was correct and that all document were received. She said would take about 7 days and we would get our first draw. Well as you can guess this did not happen. So I called them on the 24th of October and they stated that they are waiting on documents. They stated the same thing as before and then she said “Oh wait we do have all the documents. I will send an email to your file manager to get a check to you within 2 to 4 days”. I also needed to order an inspection so we can get our 2nd draw check and this will take 2 to 4 days to order inspection. So one brite spot is they have gotten started on our rebuild and have now finished the roof. So instead of making them wait on the insurance we went ahead and paid them out of pocket. They were willing to work with us but I did not want to make them suffer because people do not know how to do their job. I normally do not get this upset but I am feeling like I am getting the run around. So I call the mortgage company after 2 days just to check and what do you know nothing has been done. So I call and the person that they gave the message to did not give it to the proper people. So they stated that they would have my file claims person call me back by tomorrow. So the next day comes and they do not call. So I call and they say that the file claims person is going to send my check overnight on Monday, which is today. So I am going to stop playing their game and call first thing this morning. Maybe we can get this thing on track. They are going to start on the inside this morning so again we are at least moving forward. I really feel for the people who have more damage than us. If I had to go through this much trouble I am scared to see what they had to go through. So If you stayed with me this long thanks for listening. Until Next Time!